Please read the product details carefully before placing your order. This explains exactly what to expect from your purchase.

Payment

You can order online by PayPal. PayPal is a secure payment system and means that the money is received immediately. You do not need a PayPal account and I will not see your card details. If you would rather pay by cheque, that’s absolutely fine. Please send me an e-mail for further details.

Postage

I aim to post your order as promptly as possible and within 3 working days, usually sooner. I package all my products very carefully to ensure they won't be damaged in transit. I post by Royal Mail 2nd class and by airmail if you're outside of the UK.

International customers are responsible for any taxes or customs costs their country may impose.

I will send a confirmation e-mail once I have posted your package.

Your Satisfaction

If you are happy with the goods and service you receive, I would appreciate your feedback for me to post on the Testimonials page.

If, for any reason, you are not satisfied with your purchase, please
e-mail me so that we can resolve the issue.

Polymer Clay Products

Although polymer clay is perfectly suitable for its intended use, it is not indestructible! I would not recommend these items for small children.

Returning Items

I hope that you will be very happy with your purchase. If however, the goods are not as you anticipated, please e-mail me within 7 days of receipt and return the goods to me within 21 days. Please use the original packing to return the goods. I recommend that you use recorded delivery or another tracking service as I cannot be responsible for items that go missing on return. You will be responsible for return postage costs unless the goods are faulty.

I will refund the cost of the item(s) and original postage or exchange the item(s) on receipt, as long as it is unused, in the original packaging and in a resellable condition. The replacement item(s) will be sent within the same timeframes as a normal purchase. Refunds will be made within the 30 day legal requirement and by the same method as you originally paid.

Please note that I cannot refund or exchange custom orders unless they arrive damaged.




Many thanks for your custom,
Victoria